Terms & Conditions
Cancellations, Non-Refundable Booking Fees and No-Shows
In order to secure your appointment, we require a non-refundable booking fee at the time of booking.
Card details are securely held by the booking system and are not viewable by myself.
To ensure a smooth experience for all clients, please make sure to accurately record the date and time of your appointment in your personal diary or calendar. This helps avoid any scheduling conflicts and ensures you receive the best possible service.
I may need to move your appointment time in order to minimise gaps in my diary. Please double check your appointment time on your reminder email/text.
Please contact me as early as possible if you need to rearrange your appointment to avoid paying a cancellation charge.
If it is more than 72 hours before your appointment, you may rearrange it once and your non-refundable booking fee will be transferred to a new appointment. If you need to rearrange again, you will be required to pay a new deposit.
Cancellations within 72 hours will incur a charge of 50% of the total.
Cancellations within 48 hours will incur a charge of 100% of the total.
I reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a non-refundable booking fee and will be retained in proportion to the above late cancellation charges.
If you do not show for your appointment and haven’t contacted the salon, you may be removed from the online booking system, and I may refuse to offer any future appointments.
Where offered, please contact me to book a new appointment, I will require payment in full, in advance of any new appointment.
In the event of a no-show, your card will be charged in accordance with my cancellation policy. If this payment is declined you will be invoiced for the remainder of your appointment cost, and failure to pay may result in legal action being taken against you to recover any monies owed.
Appointment Reminders
You will be sent an email confirmation as soon as your appointment is booked, you will also be sent an email reminder 72 hours before your appointment start time and you will be sent a text reminder to the mobile number you provide (if applicable), 48 hours before your appointment start time.
If amending your appointment for the first time, I can roll your booking fee over to your new appointment as long as you have given more than 72 hours’ notice. If you need to rearrange this appointment again, a new booking fee will be required.
Lateness
Please let me know if you are going to be late for your appointment, I can usually allow for a few minutes, however I may have clients after your appointment. So if you are more than 10 minutes late, we may have to adjust your treatment or cancel your appointment and apply the above terms as a no-show.
Appointment Etiquette
Please fill out your online consultation form prior to your appointment. Please make me aware of any allergies or medical conditions that I may need to know about before we start your treatment.
Please attend your appointment alone.
Please arrange alternative childcare during your appointment if your children are under 16, due to the tools and chemical solutions that will be present during your appointment. If young children are present and disrupt the service, your treatment will be refused and you will be charged in accordance with the cancellation policy.
If you are unwell you will need to rearrange your appointment. Please do not turn up to your appointment if you are ill, if you do, we may refuse your treatment and you will still be charged according to the above cancellation terms.
Please refrain from using your phone during your appointment. Exception for pedicure appointments.
Please ensure that your nails are bare if you are a new client. If you require a removal of product that was not applied by me, please add this option to your booking.
Change of Mind Policy
I will not issue price adjustments/refunds for change of mind (in line with my cancellation/no-show timescales).
If you attend your appointment and decide that you don’t want the full service, you will still be charged the full cost of the service you originally booked.
If you do change your mind, please let me know with at least 72 hours’ notice, so that we can amend your appointment without charge.
Other Terms & Conditions
Some of my services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.
Refusal Of Service
I reserve the right to refuse or cancel a booking for any reason such as: frequent lateness/cancellations, failure to follow aftercare procedures, failure to comply with the policies listed in these documents.
Safe Space
My appointments endeavour to be as safe a space as possible. I will do my best to make you feel comfortable throughout your appointment.
If you’d like to clarify anything ahead of your appointment, please do reach out so we can chat and make any necessary arrangements.
Inclusivity Policy
We warmly welcome everyone to book in, regardless of gender, race, sexual orientation, or disability.
We will not tolerate hateful behaviour. Compassion, kindness and respect are expected during our appointment.
Complaints and Feedback
My priority is for you to be completely satisfied with the service you receive from me. I run a professional business and aim to deliver the highest standards in everything I do. Complaints are rare but I take them very seriously, so I have a complaints policy and process, which I follow to make sure that things are put right where needed and I can learn from your feedback.
If you are not happy with the service you receive, please tell me before I leave the appointment, or as soon as possible once I have left. I will listen to your feedback and ask any necessary questions to understand your complaint, I aim to resolve any complaints within 8 weeks at most.
If I have already left the appointment, do not go to another salon as I have the right to see exactly what the service or treatment you have received from me looks like.
If you alter your service/treatment elsewhere, I will not be able to rectify any problems and will be unable to offer any sort of resolution.